Cancellation Policy
Some items in our store may be offered to you as a subscription or pre-order . This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in our inventory. We collect full payment at checkout, then fulfill the pre-order item when it becomes available.
Please note that your entire order may be held until the pre-order item is available. This means that any in-stock items included in your order will be shipped together with the pre-order item once it arrives. If you prefer to receive in-stock items sooner, we recommend placing a separate order for those items.
You can cancel a paid pre-order at any time before it has been fulfilled. If the order has been fulfilled, you will not be able to cancel the order. Please refer to our returns policy for more details on returns and refunds.
