Do you sell gift cards?
We do sell gift cards online here.
Where can I use my gift card?
Our gift cards can be used for online orders only. Gift cards do not expire.
What is the best way to reach customer support?
For order inquiries, please email us at customerservice@sognotoscano.com or message us on the live chat widget. We are available for assistance 5 days a week between 8:30 am to 4:30 pm CET ( Italy).
What forms of payment do you currently accept?
We currently accept all major credit cards (Visa, Mastercard, American Express, and Discover), Apple Pay, and Google Pay.
How do I modify or cancel my order?
To modify or cancel your order, please chat with us, or email us at customerservice@sognotoscano.com as soon as you can, and before your order has been shipped. Please note that orders cannot be modified or canceled if your order is preparing for shipment.
Is there a mobile app available?
Sogno Toscano is best experienced using our iOS app in the App Store or Android in the Google Play Store.
How do I redeem points?
- Click on the "🌟Discount & Bonuses!" widget in the bottom left corner of the website.
- Join or Sign in to the account and see how many points you've collected so far.
Note: All customers will need to create an account to redeem their points.
- Scroll down and click on "Ways to redeem"
- Choose which rewards you want/can redeem
Can I apply a discount to an order I’ve already placed?
If you mistakenly place an order without applying a discount code, send us a message ASAP over the live chat and we’ll help you retroactively apply the discount. Inquiries to apply a discount code retroactively must be made before we ship the order.
I just missed a promotion, can I still get the deal?
We get that life is busy and timing is everything. Email us at customerservice@sognotoscano.com or on the live chat and we’ll see what we can do. Inquiries to apply promotional discounts retroactively must be made 24 hours after the promotion ends. Otherwise, you’ll have to wait for the next one.
How do I track the status of my order?
When we ship the order, an email notification with your tracking number is sent to the email provided with the order. If you can't find the email you can check the status of the order on the live chat or email us at customerservice@sognotoscano.com .
How do I modify or cancel my order?
To modify or cancel your order, please chat with us, or email us at customerservice@sognotoscano.com as soon as you can, and before your order has been shipped. Please note that orders cannot be modified or canceled if your order is preparing for shipment.
What are your shipping details?
We process orders within 2-3 business days and offer free shipping for orders above $99. Orders below this value are subject to a $14.99 flat shipment fee. Estimated delivery time for standard ground shipping is 1-5 days. Orders containing perishable products are shipped via 2 days express service, Monday through Thursday. Perishable orders placed between Thursday and Sunday are fulfilled the following Monday.
Do you offer international shipping?
We don't currently offer international shipping. For full shipping policy please visit https://shop.sognotoscano.com/policies/refund-policy
What is your return policy?
We accept returns of non-perishable products within 5 business days of receiving your order. You can use your own carrier or request a return label from us, the shipping cost will be deducted from your refund. Once received, we will inspect the product and offer a refund within 2 weeks. For full return policy visit https://shop.sognotoscano.com/policies/refund-policy
What is your refund policy?
Damaged and incorrect products delivered are subject to a full refund after an investigation from our customer service department. Please send a picture of the damaged or incorrect item to customerservice@sognotoscano.com in order to start the refund request process. We only offer a refund for damaged and incorrect products reported within 30 days. For full refund policy visit https://shop.sognotoscano.com/policies/refund-policy
Can I ship one product from an order to a different address?
One order only allows for one shipping address. In order to have one product shipped to a different address kindly place a new order. if you have already placed the order, contact us to add another shipping address. A shipping fee of $14.99 will be added to the order.
Can I customize my gift basket?
Yes, we offer customizable gift baskets. Please contact us through our chat window or email customerservice@sognotoscano.com to discuss your preferences and pricing.
Are your products organic?
Yes, we offer a selection of organic products. Type in the word organic on the product research bar to find the selection.
Do you offer gluten-free options?
Yes, we offer a variety of gluten-free options including pasta, crackers, and snacks. Simply type in Gluten Free on the research bar to view our gluten free options.
What is the shelf life of your products?
The shelf life of our products can vary depending on the type of item you're considering. Best before dates are displayed on the product packaging. Please refer to the product description on our website for specific information.
Can I freeze a product?
Most of our products can be frozen.
We recommend wrapping and sealing the product tightly making sure to remove as much air as possible to prevent freezer burns. If you use food storage containers, make sure you have left enough space in the container for liquid expansion.