Return Policy
We accept return requests for unopened, unused, nonperishable items in their original packaging and in the same condition in which they were received. Please contact us within 10 business days of receiving your order to request a return.
Perishable items cannot be returned. If you have a concern about a perishable product, please email customerservice@sognotoscano.com within 10 business days of receiving it.
Return Shipping
You may ship your return with a carrier of your choice or request a return label from us. To request a PDF return label, email customerservice@sognotoscano.com. If you use our label, the return shipping cost will be deducted from your refund.
Please wrap each product securely with bubble wrap and mark the package as fragile. We cannot refund items that are damaged during return shipping.
Refunds
Once we receive your return, we will inspect it and process any approved refund within one week. We will email you a confirmation showing the amount refunded. If we cannot approve a refund, we will notify you by email.
After a refund is issued, please allow 3–5 business days for it to appear on your original payment method.
If you receive a damaged or incorrect product, email a photo of the item to customerservice@sognotoscano.com within 15 days of delivery. Our customer service team will review your request. If approved, we will issue a full refund and email you a confirmation. Please allow 3–5 business days for the refund to appear on your original payment method.
Exchanges
We do not currently offer exchanges. If you would like a different product, please request a return in accordance with this policy and place a new order.
Missing Packages
If your package is missing, contact customerservice@sognotoscano.com so we can help investigate and assist with a carrier claim.
If the carrier confirms delivery and uploads a delivery photo, we cannot guarantee a refund or replacement for a package reported missing afterward. We recommend choosing a secure delivery address or arranging pickup at a nearby carrier facility.