RETURN POLICY
We accept return requests for unopened and unused items only. The product(s) must be in their original packaging and the same condition as received.
We must receive your request within 10 business days from the date of receiving your order.
Unfortunately, we cannot accept returns for perishable items. If a product doesn’t meet your satisfaction, contact us at customerservice@sognotoscano.com.
RETURN SHIPPING
You have the flexibility to return items using your preferred carrier or request a return label from us. If you choose the latter, email us at customerservice@sognotoscano.com to receive a PDF of the return shipping label.
The return shipping cost will be deducted from your refund.
To ensure safe transit, please bubble wrap each product and affix a fragile sticker to the box. We cannot provide a refund for damaged return products.
REFUNDS
Upon receiving your return, our team will review and inspect the item. You will receive an email confirming receipt and the processing of your request. Another email will follow once the request is approved.
Refunds are processed within 2 weeks of receiving the return. Once issued, please allow 3-5 business days for the refund to reflect in your original form of payment.
Damaged or incorrect products delivered qualify for a full refund after investigation by our customer service department. To initiate a refund request, send a picture of the damaged or incorrect item to customerservice@sognotoscano.com within 30 days of purchase. After processing, you will receive an email notification, and the refund will reflect in your original form of payment within 3-5 business days.
EXCHANGES
For the time being, Sogno Toscano doesn’t offer the possibility to exchange products therefore the customer will need to follow the return policy and place a new order for the desired product.
LOST SHIPMENT POLICY
In the event your package is missing please contact customerservice@sognotoscano.com so we can assist you with the claim .
Our carrier has introduced a proof of delivery picture which is uploaded to the tracking page upon delivery. We are not responsible for packages missing after the delivery is completed so we invite you to provide with a safe shipping address or request to pick up the package at the closest Fedex facility in your area.